We were having trouble with our dryer so I called Vernon after finding him online. He quickly called back and came in at the first opportunity for a cleaning. After several hours at our house, we realized that the original vent had been installed incorrectly and was completely blocked, creating the serious potential for a dryer fire. Vernon not only cleaned the dryer, but created a plan with us, and then came back and fixed the situation. [Dust-Away addition: The original plastic line was replaced with rigid pipe.] He was on-time, very knowledgeable and incredibly competent. He went above and beyond what we expected without asking for a penny more than he quoted (even after we tried to talk him into taking more). I can’t recommend him and his crew enough.
Everything is working awesome (a standard load of clothes now takes about 45 minutes to dry, which is up to 1/3 the time it was taking before), and just the peace of mind alone is well worth the effort. We really appreciate what you did.
Satisfied customer, Londonderry, NH